Terms and conditions of sale

Published: 28 February 2023
Updated: 5 March 2025

Introduction

This purchase is governed by the following standard terms and conditions of sale for consumer purchases of goods over the Internet. Consumer purchases over the Internet are mainly governed by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Cancellation Act and the E-Commerce Act, and these laws give the consumer mandatory rights. The laws are available at www.lovdata.no. The terms of this Agreement shall not be construed as a limitation of any statutory rights, but sets out the principal rights and obligations of the parties to the transaction.

The terms and conditions of sale have been prepared and recommended by the Norwegian Consumer Authority. For a better understanding of these terms of sale, see the Consumer Authority's guide here.

1. The agreement

The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any separately agreed terms. In the event of any conflict between the information, what has been specifically agreed between the parties shall take precedence, provided that it does not conflict with mandatory legislation.

In addition, the agreement will be supplemented by relevant legal provisions governing the purchase of goods between traders and consumers.

2. The parties

The seller is Nortrip AS (org. no. 927270102), post@nortrip.no, and is hereinafter referred to as the seller/seller.

The buyer is the consumer who places the order and is hereinafter referred to as the buyer/purchaser.

3. Price

The stated price for the goods and services is the total price to be paid by the buyer. This price includes all taxes and additional costs. Additional costs that the seller has not informed the buyer of prior to the purchase shall not be borne by the buyer.

4. Conclusion of the agreement

The agreement is binding on both parties when the buyer has sent his order to the seller.

However, the agreement is not binding if there has been a clerical or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order and the other party realised or should have realised that there was such an error.

5. Payments

The seller can demand payment for the item from the time it is sent from the seller to the buyer.

If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when placing the order. The card will be charged on the same day as the goods are dispatched.

If payment is made by invoice, the invoice will be issued to the buyer when the goods are dispatched. The payment period is stated on the invoice and is a minimum of 14 days from receipt.

The buyer can also choose to pay with Vipps or Paypal. The seller uses Period.no as an integration link to their payment solutions, and the necessary information is shared with Periode.no to handle buyers' subscriptions. See the Period AS' privacy policy for further information about their handling of personal data.

Buyers under the age of 18 cannot pay by subsequent invoice.

All purchases give immediate access to the Nortrip digital guide. The item is thus considered dispatched at the moment of purchase, and your card (or other payment method) will be charged immediately.

6. Delivery

Physical goods

The Seller sells physical products from time to time. Delivery of these products is deemed to have taken place when the buyer, or the buyer's representative, has taken possession of the goods.

If the delivery time is not stated in the ordering solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise agreed between the parties.

The Nortrip Guide

All Nortrip Guide purchases provide immediate access to the Nortrip app. Confirmation and account creation instructions are normally emailed within minutes of purchase.

Subscription

The buyer can cancel their Nortrip subscription at any time. This is done from the profile page in the Nortrip app.

7. The risk for the goods

The risk for the goods passes to the buyer when he, or the buyer's representative, has received the goods delivered in accordance with section 6.

8. Right of cancellation

Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the item in accordance with the Cancellation Act.

The Buyer must notify the Seller of use of the right of cancellation within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or bank holiday, the deadline is extended to the nearest working day.

The cancellation period is deemed to have been complied with if notification is sent before the expiry of the period. The buyer has the burden of proof that the right of cancellation has been exercised, and the notification should therefore be in writing (cancellation form, e-mail or letter).

The cooling-off period starts to run:

• For purchases of individual items, the cancellation period will run from the day after the item(s) are received.
• If a subscription is sold, or if the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
• If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery is received.

The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller does not inform the consumer prior to the conclusion of the contract that there is a right of withdrawal and a standardised withdrawal form. The same applies if the seller fails to provide information about the terms, deadlines and procedure for exercising the right of cancellation. If the trader provides the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.

If the right of cancellation is exercised, the goods must be returned to the seller without undue delay and no later than 14 days from notification of exercise of the right of cancellation. The Buyer covers the direct costs of returning the goods, unless otherwise agreed or the Seller has failed to state that the Buyer shall cover the return costs. The seller cannot set a fee for the buyer's use of the right of cancellation.

The Buyer may try or test the goods in a proper manner to determine the nature, characteristics and function of the goods, without the right of cancellation lapsing. If sampling or testing of the goods goes beyond what is prudent and necessary, the buyer may be liable for any reduced value of the goods.

The Seller is obliged to refund the purchase price to the Buyer without undue delay, and no later than 14 days after the Seller was notified of the Buyer's decision to exercise the right of cancellation. The Seller has the right to withhold payment until he/she has received the goods from the Buyer, or until the Buyer has presented documentation that the goods have been returned.

The Nortrip guide is exempt from the right of cancellation

Please note that the Nortrip Guide is considered "digital content that is not delivered on a physical medium". Pursuant to Section 22(n) of the Cancellation Act, the buyer is therefore not entitled to use the right of cancellation to cancel the purchase of the Nortrip Guide.

However, we endeavour to accommodate our customers. If you regret your purchase, please contact us.

For purchases of physical goods, the right of cancellation will apply, and the cancellation period is 14 days from the day the buyer, or the buyer's representative, takes physical possession of the item(s).

The Cancellation Act does not apply to businesses.

9. Delay and non-delivery - buyers' rights and deadline for reporting claims

If the seller fails to deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, under the circumstances withhold the purchase priceClaim. fulfilledgelling, heave the agreement and/or require replacement from the seller.

When claiming remedies for breach of contract, the notification should be in writing (e.g. e-mail) for reasons of evidence.

Fulfillment

The Buyer may maintain the purchase and demand fulfilment from the Seller. However, the Buyer may not demand fulfilment if there is an obstacle that the Seller is unable to overcome, or if fulfilment would entail such great inconvenience or cost for the Seller that it is significantly disproportionate to the Buyer's interest in the Seller's fulfilment. Should the difficulties disappear within a reasonable time, the buyer may still demand fulfilment.

The buyer loses his or her right to demand fulfilment if he or she waits an unreasonably long time to make the claim.

Lifting

If the seller does not deliver the goods at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfilment. If the seller does not deliver the goods within the additional deadline, the buyer may cancel the purchase.

However, the Buyer may cancel the purchase immediately if the Seller refuses to deliver the goods. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the Buyer has informed the Seller that the time of delivery is decisive.

If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, a claim for cancellation must be asserted within a reasonable time after the buyer became aware of the delivery.

Replacement

The Buyer may claim compensation for any loss suffered as a result of the delay. However, this does not apply if the Seller proves that the delay is due to an obstacle beyond the Seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

10. Defects in the goods - the buyer's rights and deadline for complaints

If there is a defect in the goods, the Buyer must notify the Seller that he or she intends to invoke the defect within a reasonable time after it was discovered or should have been discovered. The buyer has always made a timely complaint if it is made within two months of the defect being discovered or should have been discovered. Complaints can be made no later than two years after the buyer took possession of the goods. If the goods or parts of them are intended to last significantly longer than two years, the complaint period is five years.

If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 6 of the Consumer Purchase Act, under the circumstances withhold the purchase price, choose between rectification and redeliveryClaim. price reductiondemand cancellation of the agreement and/or demand replacement  from the seller.

Complaints to the seller should be made in writing by e-mail to post@nortrip.no

Correction or replacement

The Buyer may choose between demanding that the defect be rectified or delivery of equivalent goods. The Seller may nevertheless oppose the Buyer's claim if the fulfilment of the claim is impossible or causes the Seller unreasonable costs. Rectification or replacement must be carried out within a reasonable time. In principle, the Seller is not entitled to make more than two attempts to remedy the same defect.

Price reduction

The buyer can demand an appropriate price reduction if the item is not rectified or redelivered. This means that the ratio between the reduced price and the agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons to do so, the price reduction may instead be set equal to the significance of the defect for the buyer.

Lifting

If the goods have not been rectified or replaced, the buyer may also cancel the purchase if the defect is not insignificant.

11. The seller's rights in the event of the buyer's default

If the buyer does not pay or fulfil other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller may, in accordance with the rules in Chapter 9 of the Consumer Purchase Act, under the circumstances fair the item backClaim. fulfilment of the agreement, demand the agreement lifted as well as require replacement from the buyer. The seller will also, depending on the circumstances, be able to claim interest on late payments, collection fees and a reasonable fee for unclaimed goods.

Fulfillment

The seller can maintain the purchase and demand that the buyer pays the purchase price. If the goods are not delivered, the seller loses his right if he waits an unreasonably long time to make the claim.

Lifting

The Seller may terminate the agreement in the event of a material payment default or other material breach on the part of the Buyer. However, the Seller cannot cancel the purchase if the entire purchase price has been paid. If the Seller sets a reasonable additional deadline for fulfilment and the Buyer fails to pay within this deadline, the Seller may cancel the purchase.

Interest on late payment/collection fees

If the Buyer fails to pay the purchase price in accordance with the agreement, the Seller may claim interest on the purchase price under the Interest on Overdue Payments Act. In the event of non-payment, the claim may, after prior notice, be sent to the Buyer may then be held liable for fees under the Debt Collection Act.

Fee for uncollected non-prepaid goods

If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall not exceed the seller's actual expenses for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.

12. Guarantee

A guarantee given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A guarantee thus does not imply any limitations on the buyer's right to complaints and claims in the event of delays or defects under clauses 9 and 10.

13. Personal data

The data controller for collected personal data is the Seller. Unless the Buyer consents otherwise, the Seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the Seller to fulfil its obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to fulfil the agreement with the buyer, or in statutory cases.

Seller uses Period.no as an integration link to their payment solutions, and the necessary information is shared with Periode.no to handle buyers' subscriptions. See the Period AS' privacy policy for further information about their handling of personal data.

14. Conflict resolution

Complaints should be addressed to the seller within a reasonable time, cf. sections 9 and 10. The parties shall endeavour to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Authority for mediation. The Norwegian Consumer Authority can be contacted by telephone on 23 400 600 or www.forbrukertilsynet.no.

The European Commission's complaints portal can also be used if you wish to lodge a complaint. This is particularly relevant if you are a consumer living in another EU country. The complaint is filed here:  http://ec.europa.eu/odr.