Refusjon

Terms and conditions

Unless the contract is exempted from the right of withdrawal, the buyer may contest the purchase of the goods under the Cancellation Act.

The buyer must notify the seller of the use of the right of withdrawal within 14 days from the beginning of the period. The period includes all calendar days. If the period ends on a Saturday, public holiday or bank holiday, the period is extended to the next working day.

The time limit is deemed to have been observed if notification is sent before the expiry of the time limit. The buyer has the burden of proving that the right of objection has been exercised, and the notification should therefore be made in writing (objection form, e-mail or letter).

The period for lodging a complaint begins to run:

• For purchases of individual goods, the period for lodging a complaint will start on the day following receipt of the item(s).
• If a subscription is sold, or if the contract involves the regular delivery of identical goods, the period starts on the day after the first consignment is received.
• If the purchase consists of several deliveries, the time limit will run from the day after the last delivery is received.

The limitation period is extended to 12 months after the expiry of the original limitation period if the seller does not notify the existence of a right of objection and a standard declaration of objection prior to the conclusion of the contract. The same applies in the absence of information on the conditions, time limits and procedure for exercising the right of appeal. If the trader provides the information during these 12 months, the period for lodging an appeal still expires 14 days after the day on which the purchaser received the information.

Exception to the right of withdrawal

Bitte beachten Sie, dass unser digitaler Nortrip-Führer als "digitaler Inhalt, der nicht auf einem physischen Medium geliefert wird" gilt. Daher ist laut das Löschungsgesetz §22, Buchstabe n Sie haben nicht das Recht, das Widerrufsrecht zu nutzen, um den Kauf des digitalen Nortrip-Guides zu bereuen.

Wir bemühen uns jedoch, unsere Kunden zufrieden zu stellen. Wenn Sie eine Beschwerde über Ihren Kauf haben, kontaktieren Sie uns bitte.

The Cancellation Act does not apply to companies.